Privacy policy
School of the Cosmos ("we", "us") is run by Paul Frost, a sole trader based in the UK. We are the data controller for personal information collected through this website and our coaching services. Contact: contact@schoolofthecosmos.co.uk.
What we collect
- Contact details you give us: name, email address and phone number (if provided).
- Booking details: session type, date, time and payment status.
- Session notes and anything you choose to share during coaching. This may include sensitive information about your health, beliefs or wellbeing, which we treat with extra care.
- Basic technical data: your browser type and cookie preferences.
Why we use it, and our lawful basis
- To provide coaching and manage bookings: performance of a contract.
- Sensitive information shared in sessions: your explicit consent, which you can withdraw at any time.
- To keep financial records: legal obligation.
Who we share it with
We never sell your data. We share only what is necessary with trusted providers who help us run the service: our booking system, our payment processor (Stripe), our video-call platform (Zoom) and our email provider. Some may process data outside the UK under appropriate safeguards.
How long we keep it
Session notes are kept for up to 2 years after our last session, then securely deleted. Financial records are kept for 6 years, as required by HMRC. You can ask us to delete your data sooner where the law allows.
Your rights
Under UK GDPR you can ask to access, correct, delete or restrict your data, object to its use, or receive a copy to take elsewhere. Email us and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Confidentiality
What you share in sessions stays between us. The only exception is where we believe you or someone else is at serious risk of harm, or where the law requires disclosure.
Booking terms
These terms apply when you book any session with School of the Cosmos. By booking, you agree to them.
Bookings and payment
- Sessions are available on Tuesdays, Thursdays and Fridays between 9am and 4pm (UK time).
- A booking is confirmed once payment has been received and you've had a confirmation email.
- Discovery Call (15 minutes): £10. This fee is deducted from your first paid session if you book within 3 months.
- Clarity Session (45 minutes): £50, paid in full when booking.
- Soul Path Coaching (6 sessions of 45 minutes): £300, paid in full when booking, or in two instalments of £150. Sessions should be used within 4 months of purchase.
Cancelling or rescheduling
- 48 hours' notice or more: reschedule free of charge, or cancel for a full refund.
- Less than 48 hours' notice: the session fee is non-refundable, but we'll offer one reschedule as a goodwill gesture where we can.
- No-shows: if you don't join within 15 minutes of the start time, the session counts as used.
- If we need to cancel, we'll offer a new time or a full refund for that session.
Refunds
- 14-day cooling-off period: because you book online, you have 14 days from booking to change your mind. If you ask for a session to take place within those 14 days and then cancel, we may deduct the value of any sessions already delivered.
- Soul Path Coaching: after the cooling-off period, unused sessions can be refunded at £50 each, less any sessions already taken.
- Refunds are made to the original payment method within 14 days.
The nature of coaching
Spiritual life coaching supports personal growth and reflection. It is not therapy, counselling, or medical, psychological, financial or legal advice, and it doesn't replace them. You remain responsible for your own choices. If you're experiencing a mental health crisis, please contact your GP, call NHS 111, or call Samaritans on 116 123.
Liability and law
Nothing in these terms limits your statutory rights as a consumer. These terms are governed by the laws of England and Wales. Questions? Email contact@schoolofthecosmos.co.uk.